Privacy Policy

1. Introduction

Access Multilingual Services, Inc. (“AMS,” “we,” “our,” or “us”) is a U.S. language services company founded in 1999, headquartered in Los Angeles, California, with additional offices in San Francisco, California, and Las Vegas, Nevada. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://accessmultilingual.com (the “Site”) or otherwise interact with AMS.

By using the Site or our services, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

2. Information we collect

Information you provide to us

When you submit one of our forms (Request a Quote, Place an Order, Contact, Submit Resume, Submit Invoice, Submit End Time), we collect the information you choose to share. Depending on the form, this may include:

• Name, business name, professional title, and role
• Email address, phone number, and mailing address
• Information about the language services you are requesting (language, date, location, matter type, document details)
• For interpreters submitting resumes or invoices: credentials, certifications, work history, assignment details, payment information
• Any documents, files, or attachments you choose to upload
• The contents of any message or correspondence you send to us

Information collected automatically

When you visit the Site, we and our service providers automatically collect limited technical information, including IP address, browser type and version, device type, operating system, referring URL, pages viewed, approximate geographic location (derived from IP), and timestamps. We use this information for site analytics, security monitoring, and to improve the Site.

Information about your matter

When AMS performs interpreting or translation services, we may receive information about a legal, medical, or business matter from the engaging party. This may include personal information about third parties (witnesses, patients, claimants). AMS treats this information as confidential and subject to the obligations of the engaging party (legal privilege, HIPAA, or other confidentiality regimes), in addition to this Privacy Policy.

3. How we use information

We use the information we collect to:

• Respond to quote requests, schedule interpreting and translation services, and deliver the services you request
• Communicate with you about pending or completed assignments, billing, and follow-up
• Evaluate interpreter and translator applications and onboard contractors into our network
• Process invoices and payments to interpreters and translators
• Maintain accurate business records and meet legal, tax, and accounting obligations
• Operate, secure, and improve the Site
• Comply with applicable law and respond to lawful requests from public authorities

AMS does not sell personal information and does not share personal information with third parties for their independent marketing purposes.

4. How we share information

We share information in the following limited circumstances:

• Interpreters and translators in our network: we share assignment-relevant information with the linguist assigned to your matter, under confidentiality obligations.
• Service providers: we use carefully selected vendors for form processing (JotForm), hosting (Vercel), analytics (Vercel Analytics), and email delivery. These providers process information on our behalf and only as needed to operate the Site and our services.
• Legal compliance: we may disclose information when required by subpoena, court order, regulatory process, or other applicable law, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Third-party services we use

AMS uses the following third-party services to operate the Site. Each service has its own privacy policy; we encourage you to review them.

• JotForm: processes form submissions on the Site (Request a Quote, Order, Contact, Submit Resume, Submit Invoice, Submit End Time). See JotForm's privacy policy at jotform.com/privacy.
• Vercel: hosts the Site and provides delivery and basic analytics. See Vercel's privacy policy at vercel.com/legal/privacy-policy.
• Email providers: we use standard email providers to communicate with clients and contractors. Email content is subject to the privacy practices of those providers.

6. Data retention

We retain personal information for as long as needed to provide our services, maintain business records (including accounting, tax, and legal records), respond to requests, and comply with applicable law. Retention periods vary by record type. For example, financial records are typically retained for seven years to meet U.S. tax requirements; client correspondence is retained for the duration of the client relationship and a reasonable period afterward. When information is no longer needed, we delete or de-identify it through routine retention procedures.

7. Security

AMS uses commercially reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access or disclosure. The Site is served over HTTPS with HSTS enforced. Interpreters and translators in our network work under written confidentiality obligations.

A current security contact is published at /.well-known/security.txt in accordance with RFC 9116.

8. Your privacy rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict our use of your information, and the right to object to certain processing. You may exercise these rights by contacting us using the information in Section 13. We will respond within the time period required by applicable law.

9. California residents (CPRA / CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you specific rights regarding your personal information:

• Right to know: request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to delete: request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to correct: request that we correct inaccurate personal information we maintain about you.
• Right to non-discrimination: we will not discriminate against you for exercising any of your CCPA / CPRA rights.

Do not sell or share my personal information. AMS does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are defined under the CPRA.

To exercise your California privacy rights, contact us using the information in Section 13. We may need to verify your identity before responding to your request. You may designate an authorized agent to make a request on your behalf.

10. Children's privacy

The Site is directed to a business audience and is not intended for children under 13. AMS does not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Site, contact us and we will delete it.

11. International visitors

AMS is based in the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the Site, you consent to that transfer. If you are located in a jurisdiction with data protection laws that differ from those in the United States (for example, the EU/UK GDPR), the rights described in this policy are available to you to the extent required by applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through the Site. Your continued use of the Site after changes take effect constitutes your acceptance of the revised policy.

13. Contact us

For privacy questions or to exercise your privacy rights, contact: